The Art of the Apology – Part 3

Sometimes, we don’t know what to say or how to say it.

There are times when the other person is so stuck in the emotional whirlpool of their anger that they are, quite literally, unable to hear the apology or acknowledgment.

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The Graceful Exit

There are times when you need to “exit, stage left” quickly. There are ways to gracefully exit. Turning abruptly and leaving the room is not graceful, as it leaves the other person hanging. Only if you fear being hit you (or worse) is escaping the right thing to do.

When we’re talking with someone, we care about what the other person thinks of us. And that other person also cares about what we think of them. That’s part of “face”, the concept that includes our self-image, what we want, and how others see us. The graceful exit preserves everyone’s “face”.

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Let’s Have a Festive — Not Feisty — Holiday

It’s that time of year again. You know, the one with Christmas trees, lights all over the place, Christmas carols, gifts, and family gatherings. There’s the later-remembered fun of finding a Christmas tree and decorating it.

There’s often the dread of gift-giving and the fear of family fights. You can do something to soften the blows. Practise the following techniques beforehand.

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