Category Archives: The Language Toolkit

An apology is not about making yourself small or weak; it’s about restoring relationships. If you make yourself small or weak, this does not help the social group. If you restore the relationship, this helps the social group. There are … Continue reading →

The way you apologize depends on whether you caused the hurt or whether someone or something else caused the hurt. There’s the direct apology: (1) Accept responsibility: “I’m sorry I upset you”, (2) Apologize: “when I ….” or “that I … Continue reading →

Sometimes, we don’t know what to say or how to say it. There are times when the other person is so stuck in the emotional whirlpool of their anger that they are, quite literally, unable to hear the apology or … Continue reading →