Category Archives: Language

You Are Not a Robot

You are not a robot. You are a human being. You are amazing. You can do amazing things. You can achieve great things. Because you are human. You are unique. You’re not a duplicate of anyone else. You respond to … Continue reading

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I Am Not a Robot

I am not a robot. I am a human being. We human beings — people — are amazing. Each of us is unique. No two of us are the same. We may be similar, but we’re not exactly the same. … Continue reading

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Fake News

We can’t have, like, willy-nilly proliferation of fake news. That’s crazy. You can’t have more types of fake news than real news. That’s allowing public deception to go unchecked. That’s crazy. Elon Musk (1) A few years ago, I heard … Continue reading

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Apologies That Don’t Work

Apologies are supposed to restore social relations. To repair the damage of an insult. To acknowledge that you’ve fallen short of what you promised. To acknowledge a wrong that you did or were part of, and start repairing the damage. … Continue reading

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GAS and Coping

The General Adaptation Syndrome Dr. Hans H.B. Selye, MD did a lot of the ground-breaking studies of stress. Dr. Selye described a three-stage response to stress which he called the General Adaptation Syndrome, or GAS for short.(1) Its stages are: … Continue reading

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The Stress Response

The Stress Response is that set of physiological processes engaged when we face a challenging stimulus — a stressor. The Stress Response is commonly known as the Fight-or-Flight Response.(1) The stress hormones that are released energize your body to deal … Continue reading

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What Is Hostile Language?

Hostile language is the hallmark of FistFull Language™. It stands out. The words stand out. The tone of voice stands out. And the body language stands out. Hostile language is highly personal. It’s you and I — or more accurately, … Continue reading

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The Art of the Apology – Part 1

An apology is not about making yourself small or weak; it’s about restoring relationships. If you make yourself small or weak, this does not help the social group. If you restore the relationship, this helps the social group. There are … Continue reading

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The Art of the Apology – Part 2

The way you apologize depends on whether you caused the hurt or whether someone or something else caused the hurt. There’s the direct apology: (1) Accept responsibility: “I’m sorry I upset you”, (2) Apologize: “when I ….” or “that I … Continue reading

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The Art of the Apology – Part 3

Sometimes, we don’t know what to say or how to say it. There are times when the other person is so stuck in the emotional whirlpool of their anger that they are, quite literally, unable to hear the apology or … Continue reading

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The Graceful Exit

There are times when you need to “exit, stage left” quickly. There are ways to gracefully exit. Turning abruptly and leaving the room is not graceful, as it leaves the other person hanging. Only if you fear being hit you … Continue reading

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Let’s Have a Festive — Not Feisty — Holiday

It’s that time of year again. You know, the one with Christmas trees, lights all over the place, Christmas carols, gifts, and family gatherings. There’s the later-remembered fun of finding a Christmas tree and decorating it. There’s often the dread … Continue reading

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