Author Archives: Anne McTavish

The Art of the Apology – Part 2

The way you apologize depends on whether you caused the hurt or whether someone or something else caused the hurt. There’s the direct apology: (1) Accept responsibility: “I’m sorry I upset you”, (2) Apologize: “when I ….” or “that I … Continue reading

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The Art of the Apology – Part 3

Sometimes, we don’t know what to say or how to say it. There are times when the other person is so stuck in the emotional whirlpool of their anger that they are, quite literally, unable to hear the apology or … Continue reading

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The Graceful Exit

There are times when you need to “exit, stage left” quickly. There are ways to gracefully exit. Turning abruptly and leaving the room is not graceful, as it leaves the other person hanging. Only if you fear being hit you … Continue reading

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Let’s Have a Festive — Not Feisty — Holiday

It’s that time of year again. You know, the one with Christmas trees, lights all over the place, Christmas carols, gifts, and family gatherings. There’s the later-remembered fun of finding a Christmas tree and decorating it. There’s often the dread … Continue reading

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